Our COVID-19 Safety Protocols
At Donsdale Dental, the health and safety of our patients and team have always been our priority. As we continue to navigate the COVID-19 pandemic, we wanted to update you on the additional safety protocols we have implemented to ensure your well-being.
Based on guidelines from the Alberta Dental Association and College, and Alberta Health Services, our enhanced protocols are as follows:
- Only patients with appointments will be permitted into our clinic, and those who may accompany you to will be kindly asked to remain outside or in their vehicle. Exception will be made for a single caregiver of patients under the age of 18 or those requiring assistance for medical reasons.
- All patients, accompanying adults, and clinical team members are required to wear masks when inside the practice.
- Prior to your appointment, you will be emailed a series of pre-screening questions to ensure you are healthy and able to attend your appointment:
- Do you have fever or have you felt feverish in the last 10-14 days?
- Are you having shortness of breath or other difficulties breathing?
- Do you have a new or worsening cough?
- Do you have any other flu-like symptoms such as sore throat, painful swallowing, runny nose, headache or fatigue?
- Have you experienced recent loss of taste or smell?
- Have you been in contact with any suspected or confirmed COVID-19 positive patients?
- Have you traveled outside Canada (including the USA) in the last 14 days?
- In adherence with physical distancing guidelines, upon arrival, you will be asked to contact us from your vehicle and will only be asked to enter the clinic once there is adequate safe space for you in the waiting area.
- Upon entry, you will notice plexiglass barriers at our reception desks as well as the removal of all non-essential materials in the waiting area, including magazines, coffee supplies and toys.
- When you arrive, you will be asked to clean your hands with the alcohol-based hand sanitizer provided, and your temperature will be taken and recorded with a contactless thermometer. You will also be asked to complete a health screening and consent form to ensure you are symptom free and have no known international travel history or exposure to any known or suspected cases of COVID-19.
- Once in the clinical area, you will be asked to remove your mask and those over 12 years of age will be given a hydrogen peroxide pre-procedural mouth rinse to use.
- After your treatment is complete, you will be asked to sanitize your hands, put on your mask once again and will be accompanied out to the waiting area to check out. Contactless payments are preferred including tap-enabled debit or credit cards and e-mail money transfers where applicable.
- Our vigilant infection control and prevention protocols will continue in all clinical areas. All high-touch surfaces throughout the practice will also undergo enhanced disinfection and sanitization protocols regularly throughout the day.
- All clinical staff will be required to wear enhanced PPE during treatment, including scrubs, high level medical-grade face masks, face shields, long sleeve gowns and head coverings.
- At the end of each clinical day, all dental equipment, office furniture, fixtures, as well as any areas that may have been touched will undergo enhanced cleaning and sanitization.
- In designated operatories where aerosol generating dental procedures occur most frequently, HEPA air purifiers have been placed.
- Our hours have been adjusted to allow us to offer early morning appointments to those who are considered high risk, including medically compromised patients and those over 65 years of age.
- Whenever possible, appointments will be offered remotely via telephone and/or video conferencing.
We are all in this together and thank you for your cooperation as we work to keep our patients, staff and our community safe and healthy.
Should you have any questions at anytime, please do not hesitate to contact us.